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-- -- +44 (0) 118 324 0000 Support Home Support Home KnowledgeBase Forums Login New Support Ticket Login New Support Ticket Enter your search term here... Search Knowledge base Cloud Drive Mapper Deployment Guide 23 Overview: How to set up Cloud Drive Mapper Cloud Drive Mapper and Azure AD Permissions (Important) Running Cloud Drive Mapper for the first time: Firewalls How to download and install Cloud Drive Mapper on a stand-alone machine Deploying Cloud Drive Mapper to Multiple Machines See all 23 articles Troubleshooting 13 Loading Cloud Drive Mapper classification depending on group (for users with Cloud Drive Mapper only) Browsing folders on a mapped drive in CDM is slow Office applications keep prompting for password when I open a document Files get locked when using Office for desktop My C drive is filling up very fast when Cloud Drive Mapper is installed See all 13 articles FAQ 3 What is Cloud Drive Mapper? Is a drive mapped by Cloud Drive Mapper secure? Does Cloud Drive Mapper (CDM) work with VMware? General Working with IAM Cloud Technical Support 9 Working with IAM Cloud Technical Support IAM Cloud Release Process Troubleshooting and working with IAM Cloud Technical Support IAM Cloud Feature Request Process How to escalate an IAM Cloud Support ticket See all 9 articles Office 365 5 How to manage File Versions With OneDrive For Business How to access a customer's Office 365 Global Admin account details How to Pre - Populate Skype for Business email address How to report on Office 365 Useage Which attributes are passed from Active Directory to Office 365 The Portal How to 7 How to enable Administrator access to the IAM Cloud Portal How to enable self service password reset (SSPR) How to enable Known Password Reset (KPR) How do Classifications in IAM Cloud work? How to create new users or groups in the IAM Cloud Portal See all 7 articles Feature descriptions 5 What is a classification? IAM Cloud Admin Portal Access for Each Tenancy Role What is Login Control? What are TouchPoints? What happens if I set email SSPR option as Mandatory in the portal? Authentication How to 5 How to set up Yammer for Single Sign On How to set up IAM Cloud Smartlinks How to create a fully customised and branded user experience How to Enable Single Sign On (SSO) in Firefox Trusted Source Setup (V1) Latest Troubleshooting 1 Users receive a blank page when attempting SSO into Office 365 with lightspeed in use Whitepapers & Data Sheets 4 What is the IAM Cloud SSO Toolkit? Information on how IAM Cloud can provide a customised Login Screen Information on how IAM Cloud can provide a customised Login Screen Customer requirements for IAM Cloud's full Branded Package Set up FAQ 5 Can we install SPS on a non-main Domain Controller? Does SPS (IAM Cloud Agent) need to be installed on each Domain Controller? I am not comfortable giving IAM Cloud global admin access to Office 365, can you not use a normal account? How long do changes normally take to flow through to Office 365? Is Single Sign On supported for Mac Operating Systems? Passwords Deployment Guide 5 How to activate Self Service Password Reset by SMS Setting up a dedicated Password Recovery/Management Portal for your users How to activate the IAM Cloud Password Reset Services What security questions can I set up for Self Service Password Reset? How to clear the Self Service Password Reset challenge response questions for a user How to 1 Triggering a one-time password (OTP) via the IAM Cloud API Troubleshooting 1 Are any characters currently restricted when creating a password? FAQ 3 What are Known Password Reset, Self-Service Password Reset and Password Policies? Trusted Source SSO What do the IAM Cloud password reset services look like to the end user on the logon screen? Identity Management How to 3 How to Install SPS on your Domain Controller How to stop users creating groups in Office 365 How to create users in the IAM Cloud portal Whitepapers 1 The Difference between IAM Cloud & Azure AD Premium + ADFS Identity Management FAQ 3 What are Alumni? Integrated 3rd Party Application API Releases What are Classifications? Licensing 1 Automatic licensing of synced IAM Cloud accounts Onboarding Introduction 3 An overview of the IAM Cloud onboarding process What We Need From You For The Initial Call Ensuring the default domain is suitable Activation 5 Self Federation of Office 365 to the IAM Cloud Platform List of usage Locations (country codes) for Office 365 Considerations when federating a child domain in Office 365 How to change Group Policy for Single Sign On Group Policy for Single Sign On How to 3 How to check your NetBIOS and FQDN Disabling DirSync Setting up a branded Login GUI for your users Migrations FAQ 1 FAQ - IAM Cloud Migration Services How to 3 What You Need to Provide How to Remove all Attributes associated to a Domain (Office 365 Domain Removal) Recreating Outlook profiles after mail migration Troubleshooting 0 Whitepapers 0 Cloud Winch Cloud Winch Migration Guide 4 Cloud Winch - Client Install Cloud Winch - Identity Setup Cloud Winch - Configuration Users Cloud Winch - Data Migration Community forums Showing recent updates Start a new topic IAM Cloud Forums Announcements 4 IF YOU HAVE IP RESTRICTIONS IN YOUR FIREWALL PLEASE READ THE INSTRUCTIONS BELOW Posted by Victoria Hamblin , almost 2 years ago Last Reply by Victoria Hamblin almost 2 years ago Attention: Restricted characters for passwords. Posted by Victoria Hamblin , almost 2 years ago Last Reply by Victoria Hamblin almost 2 years ago Our new improved Self Service Password Reset service is here! Posted by Victoria Hamblin , about 2 years ago Last Reply by Victoria Hamblin about 2 years ago See all 4 topics Feature Requests 6 Password Reset security questions, currently displays answers in plain text Posted by Mike Rainbird , about 4 years ago Last Reply by Victoria Hamblin almost 2 years ago Show Recovery Email Address when sending one-time passcode Posted by Micah Norton , over 2 years ago Last Reply by Victoria Hamblin about 2 years ago MFA Support for Cloud Drive Mapper Posted by Avian Decosta , over 2 years ago Last Reply by Victoria Hamblin about 2 years ago See all 6 topics Tips and Tricks 1 Invitation to all our Customers and Partners! Posted by Victoria Hamblin , over 4 years ago Last Reply by Victoria Hamblin over 4 years ago Report a problem 0 Deliver exceptional customer service in 30 seconds SIGN UP FOR FREE! contact@iamcloud.com +44 (0) 118 324 0000 Contact Us UK: +44 (0) 118 324 0000 USA: +1 914 495 1298 World: +44 118 324 0000 contact@iamcloud.com To find out current status of our platform please visit www.iamcloudstatus.com Subscribe to Freshdesk Insider Get the latest news and refreshing updates delivered to your inbox Subscribe -- Connect with us Copyright © IAM Cloud. All Rights Reserved....